Return Policy

Shipping Policy

  • Processing Time:

    • Shipping times vary based on your location and the products in your order. Estimated delivery times are as follows:
      • United States: 7-15 business days
      • Canada: 10-20 business days
      • Europe: 10-20 business days
      • Rest of the World: 15-30 business days
    • You will receive a notification once your order has been shipped.

    Shipping Methods:

    • We offer various shipping options depending on your location and the items in your order. Shipping carriers may include DHL, FedEx, UPS, and local postal services.
    • We aim to select the fastest and most reliable carriers to ensure your order arrives safely.

    Shipping Costs:

    • Shipping fees are calculated at checkout based on the size and weight of your order, and your delivery location.
    • Free shipping may be offered for specific promotions or orders over a certain amount, which will be specified at checkout.

    Address Accuracy:

    • Please double-check your shipping address at checkout to ensure it is correct. We are not responsible for lost or delayed orders due to incorrect addresses.
    • If an address change is needed after the order has been placed, please contact us as soon as possible, and we will attempt to make adjustments before the order is shipped.

    Order Delays:

    • While we strive to ensure timely delivery, unforeseen circumstances (such as weather conditions, customs delays, etc.) can sometimes cause delays. We will notify you immediately if there is any issue with your order.

    Missing or Lost Packages:

    • If your package has not arrived within the expected delivery window, please contact our customer service team. We will help you track down the order or file a claim with the carrier if necessary.

Returns and Exchanges:

  • We do not directly handle returns or exchanges. Please see our Returns & Exchanges Policy for more details.

Contact Us:

  • If you have any questions or concerns regarding shipping, please feel free to reach out to our customer service team at contactforever2bk.com or call 202-440-6263.